Frequently asked questions about our course services

Timelines vary depending on the scope and complexity of your project. A Starter package — which focuses on curriculum auditing and light content polish — typically takes four to six weeks. Our Professional package, which includes full curriculum design, video production, and launch marketing, usually runs eight to twelve weeks. Enterprise engagements with multiple courses or complex integrations can take three to six months, but we always establish a clear timeline during the planning phase so there are no surprises.

Not at all. Many of our clients come to us with nothing more than deep expertise and a rough idea of what they want to teach. Our instructional designers are skilled at extracting knowledge through structured interviews and workshops, then organising it into a logical, engaging curriculum. Of course, if you already have existing content — blog posts, presentations, workshop recordings — we can repurpose and refine those materials to save time and budget.

We are platform-agnostic and have experience with all major learning management systems. This includes Teachable, Thinkific, Kajabi, LearnDash (WordPress), Podia, Moodle, and Canvas. If you already have a preferred platform, we will work within it. If you are unsure which platform is right for you, we offer a consulting session to evaluate your needs — audience size, budget, feature requirements, and scalability — and recommend the best fit.

Absolutely. While our packages are designed to cover the full course creation lifecycle, every service we offer can be engaged individually. Perhaps you have already designed your curriculum but need professional video production. Or maybe your course is built and you just need a launch marketing strategy. We will scope a custom engagement that addresses exactly what you need — nothing more, nothing less.

The number of revision rounds depends on your package. The Starter plan includes two rounds, the Professional plan includes four rounds, and the Enterprise plan offers unlimited revisions. Each round is structured: we deliver a milestone, you provide consolidated feedback, and we implement changes. This keeps the project moving forward efficiently while ensuring you are completely satisfied with the output.

Yes, absolutely. Upon full payment, all intellectual property rights for the course content — including scripts, videos, graphics, workbooks, and marketing materials — are transferred to you. You are free to use, modify, and distribute the content as you see fit. We retain no ownership or licensing rights over your course materials.

Yes. Our Professional package includes 30 days of post-launch support during which we monitor key metrics, troubleshoot any technical issues, and provide recommendations for improvement. Enterprise clients receive ongoing support with quarterly performance reviews and continuous optimisation. If you are on the Starter plan and would like post-launch assistance, we offer it as an add-on service at an hourly rate.

Definitely. We configure payment gateways such as Stripe and PayPal, set up pricing tiers (one-time, subscription, or payment plan), apply coupon codes, and test the entire checkout flow to ensure a smooth purchasing experience for your students. We also advise on pricing strategy based on your market positioning and competitor analysis.

Accessibility is a core part of our production process. We add closed captions to all video content, provide transcripts for audio lessons, use high-contrast colour schemes in visual materials, and structure content with proper headings and alt text. We follow WCAG 2.1 AA guidelines and can conduct a full accessibility audit of your platform to identify and resolve any barriers for learners with disabilities.

We set up tracking dashboards that give you visibility into enrolment numbers, lesson completion rates, quiz scores, student feedback, and revenue. For Professional clients, we provide a basic analytics dashboard integrated with your LMS. Enterprise clients receive an advanced analytics suite with custom reports, cohort analysis, and quarterly strategy sessions where we review the data together and plan optimisations.

Yes. We regularly integrate course platforms with tools like Mailchimp, ConvertKit, ActiveCampaign, HubSpot, and Zapier. These integrations allow you to automate student onboarding emails, trigger sequences based on course progress, and sync student data with your CRM for a seamless experience across your entire business ecosystem.